22 Oct

Customer Service Manager Vacature bij Bedrijf

Functietitel
Customer Service Manager
Bedrijf
Bedrijf
Locatie
Openingsdatum
22 Oct, 2018 30+ days ago

Bedrijf met spoed nodig onderstaande werk positie als de Customer Service Manager. Lees deze personeelsadvertentie zorgvuldig alvorens het aanbrengen van. Er zijn enkele kwalificaties, ervaringen en vaardigheden eisen dat de werkgevers nodig hebben. Doet je carrière geschiedenis passen deze eisen? Ervoor begrijpen dat u de rol die je solliciteert en dat zorg ervoor dat het geschikt is met uw vaardigheden en kwalificaties te.

Volg de online aanwijzingen, vul alle benodigde velden, en alle relevante informatie, zodat uw aanvraag correct is ingediend. Wanneer u klikt op 'Apply This Job' knop (opent in nieuw venster) wordt u meegenomen naar het online sollicitatieformulier. Hier wordt u gevraagd om persoonlijke en contactgegevens te verstrekken, reageren op werkgerelateerde vragen, en laten zien hoe u voldoet aan de belangrijkste selectiecriteria.

Customer Service Manager Vacature bij Bedrijf Vacatures Detail:

RB is different: ‘good enough’ isn’t good enough here.


RB is the world's leading consumer health and hygiene company, We work with the best people to challenge conventional thinking and keep giving people innovative solutions for healthier lives and happier homes, through our brands like Nurofen, Strepsils, Mucinex, Dettol, Lysol, Finish and Vanish.

A fantastic opportunity is available for a Customer Service Manager to join our Benelux team.

Location : Brussels, Belgium or Amsterdam, Netherlands

This role is responsible for the Customer Service Management activities for the Benelux, actively supporting the objectives of the Supply department. CSM manages Customer Service Analysts and Representatives while coordinating with different functional areas to ensure customer satisfaction. The role will also be responsible for supporting strategic supply chain partnerships with select corporate customers.

Main responsibilities:
  • Lead the Customer Service activities to deliver high levels of service to the customer – complete order, on-time delivery, free of damage, and accurate transaction
  • Develop the necessary methods, procedures, systems, and analytical tools required to ensure corporate case fill, in-stock, on-time delivery, and accurate transaction goals are met or exceeded
  • Ensure an action plan with key customers to step change
  • Establish working knowledge about the customer’s supply chain goals and working relationship with the customer’s supply chain organization to facilitate achieving positive business results
  • Ensure flawless execution in product flow to customer related to new item introductions, promotional activity, and custom manufacturing demand
  • Lead the activities of the Customer Service Team to maintain seamless communication with customers, sales, brokers, and the Warehouse/Distribution/Logistics Centre
  • Focus the efforts of the Customer Service Representatives (and Continuous Replenishment Analysts) on business improvement activities that contribute to the growth and cost effectiveness of the business
  • Analysis on Minimum Order Quantity/item per channel and share potential to Enterprise Demand Sensing per channel
  • Provide leadership and direction to (and/or participate in) the country/region Supply Service leadership team teams in Customer Service activities to ensure service to the customer, at both sites, are conducted effectively and efficiently
  • Serve as a key site liaison between site personnel, sales, trade marketing, and the customer Develop and execute cross-functional plans that contribute to the growth and cost effectiveness of the business
  • Deliver KPI results
  • Show monthly result and explanation of supply for TOP 5 customers vs total results
  • Ensure order and delivery profiles in NL & BE are optimized
  • Follow up cost to serve by customer (TOP 10), include Net Revenue, log rebates and log costs for BE & NL customers

Is this You?

  • University degree in Economics, Management or related fields
  • At least 5-7 years’ experience in Customer Service in FMCG
  • Commercial awareness – Understands the impact of Supply decisions on business profitability
  • Strong track record of delivery is critical
  • People management – proven experience in leading managing and developing teams, able to influence people of all levels
  • Flexibility in thinking and pragmatic problem solving skills
  • Proven experience in Customer Service (preferably FMCG 5-7 years)
  • Knowledge of local / international legislation to ensure that the company meets its legal obligations
  • Proven experience in multi-functional / multinational project management
  • In depth knowledge of Engineering responsibilities, systems and standards
  • Flexible to travel if required
  • Possess Reckitt Benckiser values – Achievement, Teamwork, Entrepreneurship and Commitment
  • Strong analytical skills are crucial
  • Fluency in Dutch and/or French. The Business language at RB is English, therefore fluency in English is essential.

In Return RB offer very competitive salaries with excellent benefits and the chance to progress your career within a truly Global organisation.


  • Bedrijf: Bedrijf
  • Voegde: 30+ days ago

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