09 Jan

Desktop Support Engineer Vacature bij Tata Consultancy Services Tcs Den Bosch

Functietitel
Desktop Support Engineer
Bedrijf
Tata Consultancy Services Tcs
Locatie
Den Bosch Nusa Tenggara Barat
Openingsdatum
09 Jan, 2018 14 days ago

Tata Consultancy Services Tcs Den Bosch met spoed nodig onderstaande werk positie als de Desktop Support Engineer. Lees deze personeelsadvertentie zorgvuldig alvorens het aanbrengen van. Er zijn enkele kwalificaties, ervaringen en vaardigheden eisen dat de werkgevers nodig hebben. Doet je carrière geschiedenis passen deze eisen? Ervoor begrijpen dat u de rol die je solliciteert en dat zorg ervoor dat het geschikt is met uw vaardigheden en kwalificaties te.

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Desktop Support Engineer Vacature bij Tata Consultancy Services Tcs Den Bosch Vacatures Detail:

Tata Consultancy Services belongs with 389.000 employees to the largest IT Consultancy firms globally. We are growing fast in the Netherlands with over 2000 employees and focus on supporting large international customers in banking, manufacturing, retail and utilities.

For one of our customers we are searching for a

Desktop Support Engineer

Den Bosch Location

Job Description:

  • Support a diverse group of energetic users with varying levels of technical expertise and requirements
  • Provide both desk-side and remote support to end-users
  • Maintain Windows Desktops, focusing on functionality, end user experience, and efficient problem resolution
  • Install & troubleshoot end user equipment including:
  • Computer hardware
  • Peripherals
  • Installed software & Insurance applications
  • Mobile devices
  • Desk phones
  • Printers * Manage and maintain conference room equipment including:
  • Projectors
  • Video conferencing
  • AV cabling
  • Document and perform knowledge transfer of service desk tasks
  • Perform tasks related to onboarding and termination including account creation and access authorization based on provided policies
  • Manage and monitor the IT Service Desk ticket queue
  • Collect comprehensive data about end-user issues in order to fully assess the current state before escalating to senior engineers
  • Perform hardware and software upgrades
  • Provide administrative support for groupware platforms
  • Maintain an accurate inventory of all hardware and software
  • Work occasional evenings or weekends as needed
  • Manage moves, adds, and changes within the telephony system
  • Interface with IT hardware and software vendors to facilitate repairs, upgrades, and procurement
  • Perform other IT related tasks as they arise

Requirements:

3-5 years’ experience with the following:

  • Microsoft end-user technologies including:
  • Windows 7 64 bit Operating System
  • Microsoft Office Suite 2010
  • Hardware/Software and Remote Support including:
  • Imaging and automated deployment of Windows 7 with SCCM
  • Conference room equipment management
  • Encryption/Antivirus Apps administration
  • Remote Support, VPN & RSA Tokens
  • Upgrading PC hardware
  • End-user technologies including:
  • Lotus Notes and Outlook Email Client
  • Encryption Tools Like Sophos
  • Deployment Tools like SCCM
  • Antivirus Management Tools like SEP client
  • Ticketing Tools like Remedy or Service-now

Personal Qualifications:

  • Strong customer service focus with a genuine desire to assist
  • Strong organizational, analytical, and time management skills
  • Methodical and disciplined approach to problem solving
  • Ability to communicate technical information to non-technical audiences
  • Ability to interface with end-users at all levels of the organization including leadership and executive teams
  • Dependability and reliability
  • Ability to multi-task and prioritize tasks and end-user support tickets
  • Ability to remain calm in an occasionally high-pressure environment
  • Effectively collaborate with local and international teams
  • Continually focus on the end-user experience

Languages:

  • Dutch
  • English

Besides great benefits we also offer access to our impressive education programs and knowledge centre’s to keep personal and professional knowledge on the highest level.

Interested to learn more? Please contact me at martin.ipenburg @tcs.com or phone +31653153718. Sharing this post is appreciated.

Job Type: Permanent

Required language:

  • Dutch

Required license or certification:

  • Work permit for the Netherlands


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