09 Jan

Technical Support Representative German Eindhoven Area Vacature bij Abroad Experience Eindhoven

Functietitel
Technical Support Representative German Eindhoven Area
Bedrijf
Abroad Experience
Locatie
Eindhoven Nusa Tenggara Barat
Openingsdatum
09 Jan, 2018 30+ days ago

Abroad Experience Eindhoven met spoed nodig onderstaande werk positie als de Technical Support Representative German Eindhoven Area. Lees deze personeelsadvertentie zorgvuldig alvorens het aanbrengen van. Er zijn enkele kwalificaties, ervaringen en vaardigheden eisen dat de werkgevers nodig hebben. Doet je carrière geschiedenis passen deze eisen? Ervoor begrijpen dat u de rol die je solliciteert en dat zorg ervoor dat het geschikt is met uw vaardigheden en kwalificaties te.

Volg de online aanwijzingen, vul alle benodigde velden, en alle relevante informatie, zodat uw aanvraag correct is ingediend. Wanneer u klikt op 'Apply This Job' knop (opent in nieuw venster) wordt u meegenomen naar het online sollicitatieformulier. Hier wordt u gevraagd om persoonlijke en contactgegevens te verstrekken, reageren op werkgerelateerde vragen, en laten zien hoe u voldoet aan de belangrijkste selectiecriteria.

Technical Support Representative German Eindhoven Area Vacature bij Abroad Experience Eindhoven Vacatures Detail:

For a dynamic, multilingual service desk in the Eindhoven area, we are looking for an experienced, customer focused professional to provide technical support on networking products, software and hardware. Induction training and extensive product training comes with the job.

You will be working in a small international team. You are an open minded person with a friendly attitude who will create a nice working environment for himself and his coworkers.
You take ownership of your job and will handle each customer fast, friendly and respectfully, helping them in the best way possible. You bring a smile to their face and thus show your added value to the company.

Main Tasks:

Assist customers with installations, troubleshooting and problem solving in an efficient and customer friendly manner and thus delivering a positive customer experience.

  • Answering inbound contacts (phone, email, web chat) from customers
  • Troubleshooting, diagnosing and resolving any product related questions or problems
  • RMA handling
  • Logging customer details, documenting the problem and escalating whenever necessary
  • Ensuring customer satisfaction in all customer contacts
Requirements:

To be successful in this job, you need to have:
  • good troubleshooting skills which enable candidate to identify the customer’s problem in a quick and professional manner
  • good written and verbal communication skills and can level with the customer
  • excellent customer service skills
  • good typing skills and able to multitask
  • besides a (near) native command of German and very fluent command of English (both verbal and in writing)
  • contact center working experience
  • able to work independently
  • resilience
  • educational background in computing and/or proven technical skills
  • networking knowledge (networking protocols)
  • good knowledge of operating systems (Windows, Linux, Apple)


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