15 May

Online Copy Specialist Vacature bij Qelp Amsterdam Westpoort

Functietitel
Online Copy Specialist
Bedrijf
Qelp
Locatie
Amsterdam Westpoort NH
Openingsdatum
15 May, 2018 6 hours ago

Qelp Amsterdam Westpoort met spoed nodig onderstaande werk positie als de Online Copy Specialist. Lees deze personeelsadvertentie zorgvuldig alvorens het aanbrengen van. Er zijn enkele kwalificaties, ervaringen en vaardigheden eisen dat de werkgevers nodig hebben. Doet je carrière geschiedenis passen deze eisen? Ervoor begrijpen dat u de rol die je solliciteert en dat zorg ervoor dat het geschikt is met uw vaardigheden en kwalificaties te.

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Online Copy Specialist Vacature bij Qelp Amsterdam Westpoort Vacatures Detail:

2.3 billion people use a smartphone every day, in 2017 a whopping 1.4 billion new smartphones are expected to find their new owners. Smartphone users have about 2.8 million apps to choose from.

Qelp is the leader in providing world-class online support to smartphone users. We are searching for a talented technical (longcopy) copywriter who is a smartphone & app enthusiast at the same time. You will be responsible in creating clear and compelling copy, from concept to execution. Your work also consists of editting existing copy.

Do you have:
A clear writing style, fluently in English, ideally native or near-native
Research and analytical skills
The ability to understand your audiences
An interest for smartphones and apps and that you are a “super user”
This could be interesting for you.

The responsibilities
You will translate potential customer issues into clear copy and visuals that help non-technical audiences resolve those issues and better understand their smartphone. To do this, you’ll need a passion for writing and the ability to distill complex technical information into simple online messages. At the same time you can combine this with clear support objectives and SEO guidelines.

Analyze data from Google Analytics and Qelp Analytics to develop new copy
Develop creative concepts, content, communications, blog posts and manuals aimed at helping prospects and customers understand how to use products
Create new and edit existing copy for instruction manuals and quick start guides for new smartphones, routers, modems and telco apps.
Ensure accuracy and consistency across all written copy (proofread)
Ability to juggle multiple projects and proactively prioritize
Define a consistent voice and tone for the brands across multiple channels

About Qelp
Qelp’s daily business is offering online customer care through online troubleshooters, manuals and smartphone insights for a lot of global Telco’s around the world, covering all manufacturers ranging from Apple to Huawei.

Every colleague of the 60+ team with offices in Amsterdam, Sao Paulo and Romania is motivated to provide software to Mobile Operators and MVNOs that creates the best possible customer support experience for all smartphone users around the world. We do not only help Mobile Operators and MVNOs save a lot of money that would otherwise be spent on long and expensive support calls, we also help end-users enjoy their smartphones.

Because smartphones should always be fun!

Requested experience
5 years+ experience in writing and publishing technical content on social media and/or user manuals and/or long web copy (i.e. whitepapers)
Proactive team member and a good listener
A proven ability to understand incredibly difficult stuff and make it digestible for the average smartphone user
Strategic thinker


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